Great Managers Are Always Nice by Chip Averwater

Table of Contents

Introduction 5

Great Managers 7

Why Be Nice? 11

Always Nice? 15

You Can’t Be Nice? 17

Creed of a Great Manager 23

Motivation 25

A Motivational Environment 27

The Daily Rounds 35

Team Meetings 39

Delegation 51

Coaching One-on-One 59

Changing Behaviors 69

Tackling Underperformance 81

Dealing with Mistakes 93

Employee Disputes 99

Performance Appraisals 105

Firing 111

Helping Them Outgrow Us 121

A Note from Mike 127

About the Author 129